Cancellation & Deposit Policy
Please read our cancellation policy carefully before booking any of our massage services.
Deposit Requirement
A 50% deposit of the treatment price is required at the time of booking to secure your appointment. The remaining balance is payable at the studio on the day of your treatment.
Example: For a £60 treatment, a £30 deposit is required at booking, with £30 payable on arrival.
Cancellation Timeframes
Cancel more than 36 hours before your appointment and you can choose between:
- • Full refund of your deposit
- • Credit towards a future booking
Cancel between 24 and 36 hours before your appointment:
- • Your deposit is automatically converted to booking credit
- • Credit can be used for any future treatment
- • Credit is valid for 6 months
Cancel less than 24 hours before your appointment:
- • Unfortunately, your deposit will be forfeited
- • No refund or credit will be issued
No-Show Policy
If you fail to attend your appointment without prior notice:
- • Your full deposit will be forfeited
- • Repeated no-shows may result in being required to pay the full treatment cost upfront for future bookings
Rescheduling
We understand that plans change. You can reschedule your appointment:
- • Free rescheduling up to 24 hours before your appointment
- • Your deposit will be transferred to the new booking
Late Arrivals
We ask that you arrive at least 5 minutes before your scheduled appointment. If you arrive late, your treatment time may be reduced to accommodate other clients, but the full treatment price will still apply.